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I ordered these and the Swadesii accepted my order and payment, then sent me an email saying they were shipped with the other items my order. After I received the other items in the shipment without the apple cider fizzes, I waited a couple days to make sure they weren’t sent in another shipment but they were not. When I contacted Swadesii about this items they said they don’t have them and won’t have in stock, so I should check back at another date. They refunded my money a few days later. I thought it was weird that Swadesii accepted my money and said the item was sent with out actually having the item. Be careful what you order from here and make to look though what you receive.
Hi Ben,
Thank you for reaching out to us and for sharing your experience. We genuinely appreciate your feedback, as it helps us improve our services.
We completely understand your frustration with the situation, and we sincerely apologize for any confusion caused by the delay in the availability of the Apple Cider Fizzes. After accepting your order and payment, we did not anticipate that the item would become unavailable so quickly. We regret the miscommunication about the shipment and want to assure you that this is not the level of service we strive to provide.
We are actively working to improve our inventory processes to ensure this doesn’t happen again and are committed to providing a smooth and seamless shopping experience moving forward. If you have any further questions or concerns, please feel free to reach out us at support@swadesii.com.
Regard's,
Swadesii.
