Hi there,
Thank you for reaching out to us and sharing your feedback. We truly appreciate your honest review.
We take every measure to thoroughly inspect our products before shipping, ensuring that we deliver authentic and fresh sweets to our customers. However, we acknowledge your concern regarding the quality, and we are forwarding your feedback to our brand vendor as a high-priority matter to ensure improvements.
As a gesture of goodwill, we have refunded the total order value to your original payment method. Your satisfaction is important to us, and we want to make sure your experience with us remains a positive one.
If you need any further assistance or have any questions, please feel free to reach out to us at support@swadesii.com. We’re always here to help! 😊
Warm regards,
Swadesii Team.