To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The product returns would only be accepted within 7 days after the product is delivered. Please ensure that the return products are shipped within 7 days to get the refund.

To start a return, you can contact us at support@swadesii.com. Please note that returns will need to be sent to the following address: 

10101 Division Dr
Raleigh, NC-27603

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

If, for any reason, you are dissatisfied with the product(s) you received in your order and would like to return them, please follow these steps:

1. Contact our customer support team within 7 days of receiving the order.
2. Explain the reason for your dissatisfaction and request a return.
3. You will be responsible for the return shipping charges.
4. Please ensure that you provide us with the shipping label as proof of return.
5. Once we receive the returned product(s) at our warehouse and verify their condition, we will process your refund according to the terms of our shipping policy.

You can always contact us for any return question at support@swadesii.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@swadesii.com.